Returns & Exchanges
At Birdfy, we want you to be completely satisfied with your birdwatching experience. If your smart feeder or camera isn't the perfect fit, you can return or exchange your product within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Prepare Your Gear
Safely pack the Birdfy device and all original accessories back into the original packaging to ensure items are protected during transit.
Ship It Back
Print the provided prepaid shipping label and drop off your package at any authorized courier location.
Receive Your Refund
Once our technical team inspects the returned hardware, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing