Frequently Asked Questions
Everything you need to know about Birdfy smart bird feeders and accessories.
How does the AI bird identification work?
Birdfy uses advanced motion sensors and AI algorithms to detect visiting birds, capture clear footage, and identify over 6,000 species in real-time through our dedicated app.
What is your standard shipping policy?
We offer free standard shipping on all orders over $50. Orders are typically processed within 1-2 business days and delivered within 5-7 business days depending on your location.
Are Birdfy cameras weather-resistant?
Yes, all Birdfy cameras are rated IP65 waterproof and are designed to operate in extreme weather conditions, ranging from -5°F to 120°F.
What is your return policy?
We provide a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
Do I need a subscription to use the app?
Basic features, including live streaming and instant notifications, are free. We also offer premium plans for extended cloud storage and advanced AI recognition features.
Is a Wi-Fi connection required for the smart feeder?
Yes, a 2.4GHz Wi-Fi connection is required to stream live video and receive real-time bird visit notifications on your mobile device.